article thumbnail

How to Support Employees’ Learning Goals While Getting Day-to-Day Stuff Done

Harvard Business Review

Get top-level guidance and metrics. What metrics will be used to determine how well your unit is doing at embracing learning and development, and how will that in turn affect your review? When I launched my first company in 2008 (CarZen, acquired by Liberty Mutual), one of my first hires was a CTO. Here’s how.

CTO 8
article thumbnail

Too Many Executives Are Missing the Most Important Part of CRM

Harvard Business Review

This isn’t the fault of the technology or the CTO, who usually manages it. For most organizations, it’s calibrated to drive sales, which means sales conversions are the primary metric it follows. Because it involves software, many companies make it the CTO’s responsibility. Turning data into action.

CRM 8
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The C-Suite Needs a Chief Entrepreneur

Harvard Business Review

We believe that CEOs need a partner for innovation inside their companies, someone who will create and defend processes, incentives, and metrics that encourage radical ideas and find new areas for growth. This is not a CTO role or a role that reports to the CEO. You do not work for the CEO, or alongside the CTO, CIO, and CFO.

article thumbnail

IT Governance is Killing Innovation

Harvard Business Review

Projects can then be assessed on contribution to the needs of that pillar, rather than purely on financial metrics like ROI. The New CTO: Chief Transformation Officer. CIOs are being asked to arm employees with the capabilities required for success in a new, much more integrated and interdependent work environment. IT management'

article thumbnail

What an OTT Future Means for Brands

Harvard Business Review

Metrics cannot be focused on campaign-specific goals such as reach and conversion. It’s critical to make sure that the CIO, CTO, CMO, CDO, and other functional leaders do not work at cross-purposes as the company focuses on deeper, more direct relationships with its customers. But the functions overlap more and more.

Brand 8
article thumbnail

What It Takes to Become a Great Product Manager

Harvard Business Review

Defining and tracking success metrics. Founder/CTO/CEO relationship with PM – Especially in earlier stage companies, it’s important to know how involved the Founder/CEO/CTO is in the product process. The art of resource allocation (it is not a science!). Performing market assessments. Pricing and revenue modeling.

article thumbnail

How to Manage People Who Are Smarter than You

Harvard Business Review

.” This research had two advantages: One, it made the hiring process go more smoothly and, two, it has helped Emily manage Heather, her new CTO. “I understand our application architecture at a high level and I can communicate to my CTO what I need done, but how it gets done is up to her,” she says. .