Tanveer Naseer

MARCH 8, 2016

Look no farther than your smart phone and you will see what your customers really want today! They seek, and have come to expect, companies will make their lives easier and provide technological solutions that enable them to do business with you “on their terms” and in the context of their busy lives. So what is “wow” or “delight?”

Customer Loyalty 100

Customer Loyalty Loyalty Brand Technology 100

Strategy Driven

JANUARY 5, 2015

Often referred to as pacesetters, companies that have chosen to embrace and engage cloud, analytics, mobile, and social strategies are cleaning the clock of their competitors who have chosen the path of cautious resistance or even abstinence. Why are formerly non-social companies suddenly scouring and analyzing social data?

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

Strategy Driven

APRIL 30, 2012

Guidelines of phone use have significantly changed because of technology availability. That was a technological EON ago. Your phone holds technological mysteries and magic that can make your hours pay higher dividends once you master them. Remember your early texts – a-b-c-(oh crap)-2. Cellular phones are smart these days.

Guidelines 50

Guidelines Customer Loyalty Seminar Hotels 50

Strategy Driven

SEPTEMBER 23, 2013

Customers can investigate, shop price, compare prices and values, and buy with one click – anyplace in the world. Social media is the largest one-on-one sales reference on the planet, and like the Internet, it’s keeping business (and salespeople) honest. And it’s making smarter customers. Ultimate and instant access.

Media 64

Media Advice Customer Loyalty Competitive Advantage 64

Harvard Business Review

AUGUST 7, 2017

Recruited from outside the organization, she faced multiple problems: The business was losing money, costs were bloated, customer loyalty was fading, and key talent was defecting. When referring to the significant challenges of her new organization, she consistently spoke in third-person references — they, them, those people.

Reference 11

Reference Customer Loyalty Budgeting Morale 11

Strategy Driven

DECEMBER 2, 2019

Technology has provided us with unprecedented advances, information, knowledge, instant access and entertainment. In the business world, focusing strictly on a digital experience will eliminate customer loyalty and emotional connection to a brand. Reallocate advertising and marketing dollars to customer experience.

Company 72

Company P&L Bottom-up Advertising 72

Harvard Business Review

NOVEMBER 22, 2017

A new operating model also requires a governance structure and leadership model so leaders know how they will exercise operational control and inspire employees—and hold themselves accountable for doing both. How do they ensure someone owns each customer experience or “journey” on an end-to-end basis?

Strategy 8

Strategy Company Banking Apparel 8