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Who Owns Your Customer Relationships: Your Salespeople or Your Company?

Harvard Business Review

Your R&D group develops a unique new product. Finance puts the systems in place to track the money coming in. Marketing designs the promotional campaign. The company holds us accountable for revenues and expects us to develop and maintain the connections to drive sales. Manufacturing produces it.

Company 14
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Blockchain Could Make the Insurance Industry Much More Transparent

Harvard Business Review

In effect, they all had skin in the game, which remains one of the most elusive elements of modern finance. Thus a trust and efficiency engine like blockchain technology has the potential to drive radical change in the insurance industry while improving transparency and outcomes across the entire value chain.

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Jack Welch’s Approach to Breaking Down Silos Still Works

Harvard Business Review

Welch was convinced that the speed of globalization and technological innovation in the 21 st century would require companies to work very differently – with shorter decision cycles, more employee engagement, and stronger collaboration than had previously been required to compete.

Welch 8
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6 Reasons Platforms Fail

Harvard Business Review

He charged developers for toolkits – inhibiting the very software producers he should have wanted on Apple’s platform. For years Apple’s market penetration hung in the single digits. Apple has since figured out this balance, of course, by opening the iOS platforms to app developers.