article thumbnail

The USPS Lesson

Women on Business

The post office is nearly bankrupt, the cost cutting is not working. We are in danger of losing a service that is vital to many small businesses. So while other business blogs are looking at this situation and wondering what went wrong, I’m asking “what can we learn?”

USP 160
article thumbnail

What a Leader Can Learn From 20 Cents Postage Due

Kevin Eikenberry

Consulting Speaking Training Products KevinEikenberry.com About Blog Home Blogs I Like Leadership Learning Subscribe What a Leader Can Learn From 20 Cents Postage Due by Kevin Eikenberry on December 3, 2010 in Collaboration , Innovation , Leadership , Video I received a package in the mail this week. If so sorry about that.

USP 185
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Is Anyone Listening? Does Anybody Care?

Mark Sanborn

When USPS has lost shipments sent from my business, I have not only replaced the lost shipment but also added some form of compensation for the customer. ” Mark Sanborn is an award winning speaker and Leadership Expert in Residence at High Point University, the Premier Life Skills University. The post Is Anyone Listening?

USP 118
article thumbnail

Loyalty vs. Tenure | N2Growth Blog

N2Growth Blog

Not recognizing, developing, and rewarding talent is the fastest way I know of to drive talent out of your organization and directly into the hands of your competition. Reward talent, innovation, loyalty, attitude, creativity, work ethic, contribution, and leadership ability…not tenure. Thanks for stopping by Drew.

Loyalty 419
article thumbnail

Why I Love Starbucks.

Rich Gee Group

Do you develop a ‘safe space’ where they can grow, relax, expand, and grow their business or career? At the same time such shops have to understand they might have the best brew on planet, but it is not the USP for them. In 2011, how can you position your business to make your clients LOVE you? Unported License.

USP 297
article thumbnail

Guidelines For Gratitude

Steve Farber

Stay tuned for an Extreme Leader at USPS who just may re-define what it means to “go postal.” In my next post, I’ll share a great example of a Professional Love Note from someone in an organization that’s taken a lot of heat over the years: The US Postal Service.

article thumbnail

6 Things I’m Learning from Millennials

Strategy Driven

Pulling this off required matrix management across IS, marketing, customer service, product management, and product development. What is your view on the USP that would enable this product line to leapfrog the competition? Instead, the feature’s execution was handled quickly and efficiently, and when it appeared, everyone loved it.

USP 50