Kevin Eikenberry

JANUARY 13, 2019

By Hans Rosling with Ola Rosling and Anna Rosling Ronnlund Few books give you advice on how to think more effectively. Fewer definitively answer big questions. This book does both. On the surface, Factfulness is about the subtitle of the book: Ten Reasons We’re Wrong About the World – and Why Things Are Better Than […]. The post Factfulness appeared first on Kevin Eikenberry on Leadership & Learning.

Definition 146

Definition Advice Books How To 146

Kate Nasser

JANUARY 13, 2019

As we explore customer experience leadership, it’s amazing how much we learn from asking the simple question, What do customers wish we would do? The answers to this question ensure that our customer experience leadership focuses on what truly matters to customers. So let’s look at those answers! Image by Michael W. May via Flickr […].

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Leadership Learning-by-Doing Call Center Hotels 58

Eric Jacobson

JANUARY 13, 2019

A few years ago, Brian Tracy , along with Christina Stein , published, Find Your Balance Point. "The desire for peace of mind and the idea of living a balanced life are central to your happiness and well-being. When you start to live your life in balance with the very best person you could possibly be, you will enjoy the happiness you deserve and experience harmony among all the elements that make up a successful life for you, as you define it," explain the authors.

How To 50

How To Energy Goal Books 50

Leading with Trust

JANUARY 13, 2019

When it comes to trustworthiness, being just OK is not OK. You may have seen any number of AT&T’s “just OK is not OK” series of commercials touting their wireless network. Well, I’m a fan of creative and funny TV commercials, and t he first time I saw one of these I immediately saw the connection to trust. . People form perceptions of our trustworthiness based on our behavior.

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Wireless Fashion Commitment Reputation 44

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How To

Scott Mabry

JANUARY 13, 2019

From the unnecessary. It seems we are becoming, (or have become depending on who you ask), a subscription-based economy. Which, I appreciate, is quite simple and efficient. It has some nice benefits for businesses and, on paper, makes it easier for us to access things we purchase or use on a regular basis. That is until we become oversubscribed and overwhelmed with all the subscriptions we now have to consume in order to feel like we’re getting our money’s worth.

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Long-term Energy Review Follow-up 40