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This Is What Real Leaders Do

Tanveer Naseer

For another group, the main challenge they want to address is how to make emotional intelligence a key foundation stone in their leadership within an organization whose senior leaders don’t see or understand the value of such measures.

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Crack the Leadership Code

Skip Prichard

Empathy is a core component of emotional intelligence. If you’re operating as a know-it-all, you have an underlying belief that that any new stuff really isn’t of much value. It will never be outsourced to a robot or an algorithm. Some people are in our empathy circle, others are excluded. What makes the difference?

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The Next Wave of Process Strategy

Harvard Business Review

When it comes to operational improvement, organizations today are light years ahead of where they were two decades ago, but there's no time to celebrate yesterday's wins. They won't immunize your organization against this decade's march of ongoing progress.

Process 15
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The Next Frontier of Judgment - Across Enterprises

Harvard Business Review

In a world of virtual value chains and multi-part outsourcing, how do we bring good judgment to bear? In a world of virtual value chains and multi-part outsourcing, how do we bring good judgment to bear? His most recent books are Competing on Analytics: The New Science of Winning and Analytics at Work.