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Creating A Customer-Centric Culture – The Disney Way

Tanveer Naseer

Heskett published their 10-year research project – “ Corporate Culture and Performance ” – in which they compared companies that intentionally managed their cultures to similar companies that did not. Who wouldn’t want to achieve results similar to those reported by Kotter and Heskett? In 2005, J. Kotter and James L.

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How Healthy Is Your Organization’s Culture?

Tanveer Naseer

But the majority of organizations seems to muddle through, now and then halfheartedly embarking on a culture project where they define their core values, vision, and mission statement – and then return to business as usual. Those are the ingredients of a positive culture, and they’re proven to boost productivity.

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‘Tis the Season of Prophecies, Forecasts, and Predictions

The Practical Leader

Harvard Business School professor, James Heskett, poses the right question in his blog Should Managers Bother Listening to Predictions? ” In providing provocative perspectives on this challenge, Heskett draws from three books on the folly of predictions, how some predictions can be made more accurate, and how to gain from disorder.

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Thoughts That Make You Go Hmmm on… Recognition, Appreciation, and Celebration

The Practical Leader

Cooper and Aymen Sawaf, Executive EQ: Emotional Intelligence in Leadership and Organizations. “Celebration is given high priority in both organizations (Wal-Mart and Southwest Airlines). Rather, they are crucial predictors of positive workplace outcomes such as employee retention and productivity.” ” - Robert K.

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How to Ignite and Sustain Organizational Growth

Skip Prichard

With the ever-changing dynamics of the workforce, the stewardship of organizational culture is just as important as strategy, talent, product development, or customer service. Many leaders are uncomfortable with the emotional side of leadership, but without that connection, their organization will not thrive. ” -Jason Richmond.

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