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5 Steps to Build a Disruption Proof Business Model

Great Leadership By Dan

But you need the right culture for this approach, the right metrics (hint, the main KPI isn’t topline revenue) and the right resources. But if you’re going for long-term engagement and loyalty, whether you use subscription pricing or not, you need to think about PMF beyond the headline benefit that drives customer acquisition.

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How is Big Data Transforming Your 80/20 Analytics?

Harvard Business Review

Indeed, even organizations where top management keeps their eyes glued to KPI-driven dashboards have trouble agreeing on what their Top Ten Most Important Customer/Client 80/20 analytics should be. At one travel services giant, 100X more data in less than two years utterly transformed the enterprise conversation around “loyalty.”

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Bots Won’t Just Help Us Buy Stuff. They’ll Help Us Become Better Versions of Ourselves

Harvard Business Review

Just as they do for physical fitness, technologies tracking steps and heart rates already capture actionable inferences about individual energy levels and moods. Tracking which selves deliver the best performance and outcomes could become a new KPI. Require networked KPI dashboards for multiple selves management and oversight.

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4 Models for Using AI to Make Decisions

Harvard Business Review

They frequently find the technologies are less of a hassle than the people. Their loyalty and accountability belongs to top management. Ambiguity is the enemy; crisply defined service level agreements and explicit KPI accountability are essential. They typically become the punching bags and shock absorbers for both sides.

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8 Reasons Companies Don’t Capture More Value

Harvard Business Review

Profit maximization (short-term): A shipping company increases freight rates by 50% to benefit from a capacity shortage in the market, even though doing so will strike customers as exploitative and damage loyalty. First: Market share is a dangerous key performance indicator (KPI).