article thumbnail

People Suffer at Work When They Can’t Discuss the Racial Bias They Face Outside of It

Harvard Business Review

And in an emotional recounting of his black friend’s experience outside the office that went viral on YouTube, AT&T chairman Randall Stephenson encouraged employees to get to know each other better.

Ryan 8
article thumbnail

Winning the Elusive Marquee-Brand Customer Advocate

Harvard Business Review

As Michael Stephenson , a key leader in global customer programs at Oracle puts it, his firm has various business units that focus on specific industries. These can lead to long term relationships in which advocacy naturally flows. "We''ll Often, the key customers in these areas aren''t the everyday brand names.

Brand 8
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The 3 Things CEOs Worry About the Most

Harvard Business Review

Randall Stephenson of AT&T explained, “We had 270,000 people we employed around the globe. AT&T, for example, had to switch its focus from traditional telecom services to wireless services, and this shift required employees with different skill sets.

CEO 8
article thumbnail

How to Conduct an Effective Job Interview

Harvard Business Review

“But on the other hand, extreme democracy is also ineffective” and can result in a long, drawn-out process. Chris Smith and Chris Stephenson. Is he a long-term planner or a short-term thinker? Further Reading. How to Separate the Winners from the Spinners. Hiring Article. Ask for real solutions.

How To 8