Great Leadership By Dan
JULY 2, 2015
Make the Customer Leadership Executive an Officer of the Company Ensure that the CCO is at a peer level of the leaders of the organization. Make it the first order of business to drive the metrics of customer loyalty and customer profitability.
N2Growth Blog
JANUARY 3, 2011
Following are five representative tips that will help you recognize the need for a reengineering initiative: Unusual declines in revenue, margin, market-share, customer loyalty, or brand equity. That is the question that many a business is forced to ask at some point during their life cycle.
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N2Growth Blog
NOVEMBER 15, 2010
Revolving Door : If you either can’t attract or retain tier-one talent, you are not an effective leader who has earned the respect and loyalty of your team…In fact, upon closer examination you’ll find that you probably don’t have a team.
Harvard Business Review
DECEMBER 14, 2011
Among the top performers on the 2011 World's Best Multinational Companies list are culturally-strong technology companies such as Microsoft, NetApp, SAS, and Google. When asked which elements of workplace commitment most benefit daily operations, companies ranked culture at 80 percent and recruitment/retention at 70 percent.
Strategy Driven
NOVEMBER 8, 2010
Social media and community collaboration bring many benefits, including brand-building, customer loyalty and retention, cost reductions, improved productivity, and revenue growth. Pitfall #7: Neglecting employees, partners, investors, or customers when building your Social Nation.
Harvard Business Review
OCTOBER 21, 2016
This can disrupt a firm’s ability to operate on schedule and budget. Of the respondents, 72% said that climate change presents risks that could significantly impact their operations, revenue, or expenditures. ” Improving risk management.
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