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Where There’s No Margin for Toxic Leadership

Harvard Business Review

But building a consistently strong top leadership team is difficult for at least three reasons: the tendency to be loyal to existing members, the lack of management depth to promote from, and many CEOs’ lack of experience in many functional areas. To his surprise, the sales team was relieved; they had been micro-managed.

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How Samsung Gets Innovations to Market

Harvard Business Review

The team’s mission was to come up with new products for the European market — and then, significantly, to convince senior management in South Korea to invest in those projects — several of which, it turned out, required Samsung to deviate from their current strategy within the product categories in question. Build trust with low-risk ideas.

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Cutting Costs Without Cutting Corners: Lessons from Banner Health

Harvard Business Review

With these rules in place, 8 cross-functional teams—each composed of middle managers, a consultant guide, and a sponsor from the leadership team—were formed. Finally, the leadership team, in partnership with Booz & Company, invited people from across the system to collaborate in cost reduction. Capitalize on success.

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What Business Can Learn from Government

Harvard Business Review

In 2013, for instance, Buttigieg called for staffers in just 1,000 days to address, through rehabilitation or demolition, 1,000 vacant and abandoned properties blighting the city. A second area in which cities are operating at a world-class level is in gathering and analyzing data to enhance performance. Take Louisville, Ky.,

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Don't Let Your Strengths Become Your Weaknesses

Harvard Business Review

Perhaps the biggest fad to sweep through management in the last decade was the strengths movement. Our new book, Fear Your Strengths (2013), is a cautionary tale based on 50 years of combined experience assessing thousands of leaders and coaching hundreds of executives. Leadership Managing yourself'

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Why Your Customers Hate You and How to Fix It

Skip Prichard

But Nincompoopery is something different: it’s the corporate stupidity that drives customers crazy, and keeps everyone—customers, employees, managers and business owners—from getting what they want. And that’s only scratching the surface of everything we’re trying to manage in this brave new world.

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