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Performance Measurement

Strategy Driven

Pharmaceutical companies have long needed deep scientific-innovation leadership capabilities but relatively few general managers. Retailers historically need trained stored managers, a few great merchandisers, and, in most cases, store staff with a customer service orientation. One dimension of this is the needed flows of talent.

ROIC 62
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With Change Agents, One Size Does Not Fit All

Harvard Business Review

He looks at his leadership team as a kind of sales force, each member of which should be developing a pipeline of opportunities to add more value all the time. Innovation managers execute improvements and simultaneously engage and develop people. How do we develop these different kinds of change agents?

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The Right CEO Personality for Process Improvement

Harvard Business Review

Drawing on her work with business leaders, she has developed the following categorization of how people prefer to think: Conceptual : Reads signs of coming change; sees the "big picture"; recognizes new possibilities; tolerates ambiguity; integrates ideas and concepts; communicates through analogy and metaphor; inspires with visions of the future.

Process 15
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Artisans Must Balance the Books

Harvard Business Review

When I founded the nonprofit African Institution of Technology , I initially focused on helping African entrepreneurs or artisans, especially those with only primary education, develop new skills and market opportunities. People need at least a rudimentary understanding of finance to become good entrepreneurs or artisans.

Books 13
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The Buzz on Green Business in China

Harvard Business Review

The theme of the big event was "Technology-led Transition and Innovation-driven Development," which sounds broad. I wrote a couple of months ago about Chinas leadership in the clean tech race , but at the macro level. The theme of the big event was "Technology-led Transition and Innovation-driven Development," which sounds broad.

NGO 14
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The Next Frontier of Judgment - Across Enterprises

Harvard Business Review

As Tom Davenport, Larry Prusak, and I talk to people about our current research, we hear broad support for its central thesis: that good judgment is not only something required of individuals in leadership positions; it is something that must be embedded in organizations as a whole. Well need to enable cross-boundary judgment.

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Why the TSA Screening Revolt is Like Poison Ivy

Harvard Business Review

Can we harness the information age to develop some sort of calamine lotion to soothe our hysteria in the face of uncertainty? Can we harness the information age to develop some sort of calamine lotion to soothe our hysteria in the face of uncertainty?