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How Leaders Make Business Metrics Meaningful

Let's Grow Leaders

And your business metrics matter – a balanced scorecard, with well-selected key performance indicators, will reinforce your strategy and align actions with goals. If you’re a convenience store retail manager, your key behaviors might include: Keep products stocked. Make sure the store is clean and neat.

Metrics 266
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Performance Measurement

Strategy Driven

Pharmaceutical companies have long needed deep scientific-innovation leadership capabilities but relatively few general managers. Retailers historically need trained stored managers, a few great merchandisers, and, in most cases, store staff with a customer service orientation. One dimension of this is the needed flows of talent.

ROIC 62
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Breaking Up the Retail-Price Confusopoly

Harvard Business Review

The Conversation Blogs The Conversation Breaking Up the Retail-Price Confusopoly 8:25 AM Tuesday November 30, 2010 by Joshua Gans | Comments () Email Tweet This Post to Facebook Share on LinkedIn Print This years holiday shopping season improved somewhat over last year with sales likely to top $11 billion.

Retail 14
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With Change Agents, One Size Does Not Fit All

Harvard Business Review

He looks at his leadership team as a kind of sales force, each member of which should be developing a pipeline of opportunities to add more value all the time. With his experience in various change methods, such as business reengineering, Balanced Scorecards , and Lean, he applies just the right tool and method to fit the situation.

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The Right CEO Personality for Process Improvement

Harvard Business Review

Operations : Approaches problems practically; stands firm on issues, perseveres; maintains a standard of consistency and quality; provides stable leadership and supervision; develops detailed plans and procedures; implements projects in a timely manner; keeps financial records straight. Is the balance right in your organization?

Process 15
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Is HR Too Important to Be Left to HR?

Harvard Business Review

Take over responsibility and leadership. Take over responsibility and leadership. But it must be HR that decides how things are done, based on the professional knowledge and insights only HR people will have. To all HR people: be proud about the responsibility you have — or should have. Most companies need a strong HR.

CIO 15
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Artisans Must Balance the Books

Harvard Business Review

Harvard Business Review Cart My Account Downloads Explore Today on HBR Blogs Magazine Books Authors Store Harvard Business School Topics Change Management Competition Innovation Leadership Strategy Skills Emotional Intelligence Managing Yourself Measuring Business Performance Project Management Strategy Execution Industries Finance & Insurance (..)

Books 14