Business Intelligence Operations Skills Technology 
Skip Prichard
AUGUST 16, 2021
We are bombarded with digital disruption strategy and yet we hear little about the traditional skills like customer service, quality control, and logistics. It is this sort of operational excellence that needs to work hand-in-hand with a strong digital front-end to deliver great products and services. Rob Siegel. Why is this?
Harvard Business Review
AUGUST 22, 2012
Today, the new Chief Customer Officer role — a position that I believe most smart companies will create in the upcoming decade — is well-suited to the skills of a CI leader. In his research, he reports that these individuals typically have extensive sales, marketing and operational backgrounds.
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Harvard Business Review
JUNE 2, 2016
This question has been top of mind lately among manufacturers aiming to drive profitable growth, triggering a fundamental shift to the way a business operates that increasingly focuses on outcomes. Technology advancements and the Industrial Internet of Things are making this outcome orientation more feasible every day.
Strategy Driven
NOVEMBER 24, 2010
Posted by Thornton May on November 24, 2010 · Leave a Comment The classic Harvard Business School case “Otisline (A)” 1 begins with the quote, “… our objective is to go unnoticed.” In the elevator business, you can be hugely successful and highly profitable by going unnoticed.
Harvard Business Review
DECEMBER 4, 2013
If you want to put analytics to work and build a more analytical organization, you need two cadres of employees: Analytics professionals to mine and prepare data, perform statistical operations, build models, and program the surrounding business applications. million business people with the know-how to put big data analytics to use.
Harvard Business Review
DECEMBER 11, 2013
The proliferation of C-suite roles is an indication of the increasing strategic and operational complexity organizations face. Brad Peters, CEO of Birst, a business intelligence company, raised the issue of incentives and structure with me in an interview at Saleforce.com’s Dreamforce conference. Technology'
Harvard Business Review
AUGUST 15, 2018
How companies are using artificial intelligence in their business operations. Drew Conway and I discussed his company Alluvium, which “uses machine learning and artificial intelligence to turn massive data streams produced by industrial operations into insights.” Insight Center. Adopting AI.
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