Call Center Career How To Innovation 
Leading Blog
MARCH 1, 2020
The Catalyst : How to Change Anyone's Mind by Jonah Berger. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. Embarking on a journey of self-reflection and discovery, he forged a path to revolutionize his leadership and transform his career trajectory.
The Horizons Tracker
FEBRUARY 10, 2022
Mentoring is a time-honored approach to help people in their careers, but research from Harvard Business School argues that it often fails to hit the mark. The effectiveness of these programs is often unknown, however, so the researchers worked with a call center firm to understand how mentoring works.
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Skip Prichard
JANUARY 14, 2020
As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Great companies provide comprehensive guidance and training, but they don’t excessively script or regiment employees in how to carry out their interactions with customers.
Harvard Business Review
MAY 11, 2012
Dench's character lands her first job, drawing on her experience and accumulated know-how to train young Indian call center workers in the subtleties of cross-cultural communications. Especially if we are as innovative about engaging the assets of this population as we have been historically at finding ways to write them off.
Michael Lee Stallard
MAY 24, 2011
On Wall Street where I spent most of my career, most people are there for the money and status. (I Beryl brings goodness into the world by helping hospitals with call center support for doctor referrals and follow-up calls to check on patients who recently underwent treatment. I was attracted for those reasons too.)
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