Leading Blog
MARCH 1, 2020
Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. Embarking on a journey of self-reflection and discovery, he forged a path to revolutionize his leadership and transform his career trajectory. For bulk orders call 1-626-441-2024. Friedman and Alyssa F.
Let's Grow Leaders
SEPTEMBER 22, 2014
call center directors, team leaders). Here’s what such an informal competency could look like in the call center director world. Is c onstantly encouraging innovation and new ways to make the work more effective and efficient. Of course, the further you take it, the more impactful the exercise becomes.
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The Horizons Tracker
FEBRUARY 10, 2022
Mentoring is a time-honored approach to help people in their careers, but research from Harvard Business School argues that it often fails to hit the mark. The effectiveness of these programs is often unknown, however, so the researchers worked with a call center firm to understand how mentoring works.
Talent Anarchy 1
SEPTEMBER 12, 2017
Over the course of my career, I’ve found that at the core of so many organizational challenges, whether it’s with employee engagement, performance or innovation, is a damaged relationship (i.e. It burned a rule of thumb into my brain: When it doubt, check the connection. This isn’t just true of technology.
The Horizons Tracker
JANUARY 11, 2021
Coaching and mentoring have seldom been more popular, with a growing consensus that it can be vital to our career development. Traditionally, the role of the mentor has been filled by an experienced colleague who can provide us with the wisdom they’ve gained over their careers.
Leadership Freak
NOVEMBER 27, 2017
In the book, Friedman revealed how drive-thru windows aren't staffed by attendants inside, but by a call center hundreds miles away, so of course, I had to run out, jump in my car and see it for myself! The first time I read Paradigms almost 25 years ago, it led me to disrupt and then change my career. You are correct.
Skip Prichard
JANUARY 14, 2020
As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Support for customer-focused innovation. Instead, I’ve discovered that every company’s culture is, on the surface, quite distinct.
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