How to Be a Better Team Leader: A Case Study

Let's Grow Leaders

Team Leader Turmoil “I used to be one of those disengaged reps, you’re talking about.” We were all a bit shocked by Mike’s response. After all this was a recognition focus group for the top reps in this enormous call center. Several of whom were on the short-list to become team leaders. I smiled gently, […] The post How to Be a Better Team Leader: A Case Study appeared first on Let's Grow Leaders.

Shooting Freethrows: 7 Basic Competencies Every Team Leader Must Master

Let's Grow Leaders

You need your team to get to the next level. You’ve talked to your A players and have a good understanding of their Harlem Globe Trotter stunts. The biggest request I get for leadership development is not: “How do I get my A players to the next level?”

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One Common Interviewing Mistake That Will Cost You the Job

Let's Grow Leaders

You KNOW how passionate I am about training– it’s my life! When asked if the training job was not available, if he would be willing take a call center manager job for a few years. Wanting to appear flexible and interested in learning the business he said, “sure.”

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Does Your Boss Have Your Back?

Let's Grow Leaders

When I was fairly young in my HR career, I was walking by my boss’ boss’ office (let’s call him Eric) while visiting our corporate headquarters in Manhattan. Without leaving his desk, he called out: Karin, can you please do me a favor?

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5 Reasons Your Great Idea Isn’t Working

Let's Grow Leaders

When you’re running full speed ahead with a great idea, be sure to look back over your shoulder to see who’s with you. We needed some fun recognition to inspire call center reps to provide great customer service. “Let’s give […]. Related Stories How to Ensure Your Greatest Fears Come True 7 Ways to Spring Your Team into Spring 5 Ways to Make Your Meetings More Productive.

First Look: Leadership Books for March 2020

Leading Blog

Here's a look at some of the best leadership books to be released in March 2020. The Catalyst : How to Change Anyone's Mind by Jonah Berger. Everyone has something they want to change. Start-ups want to change industries and nonprofits want to change the world.

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4 Ways to Prepare Your Workplace for Gen Z Employees

Chart Your Course

Say what you will about millennials, but it’s next generation of young workers, known as “Gen Z,” that is starting to enter college and will soon enter the workforce, bringing with them a new set of demands and expectations. Tools to Grow (Right Now).

Introducing The New One Minute Manager

Lead Change Blog

One Minute Goals are the first of the book’s three secrets to One Minute Management. A One Minute Goal should take no more than a paragraph or two to express, so it can be read and reviewed in about a minute.

How to Build Expertise in a New Field

Harvard Business Review

Better pay, more joy in the job, or prerequisite to promotion? Whatever your reasons for deciding to build expertise in a new field, the question is how to get there. You want what I call “deep smarts” — business-critical, experience-based knowledge.

Even “bad” cultures get some things right

Surviving Leadership

It’s all good stuff to discuss. I mean, it’s been around for a REALLY long time, but I’m glad to see intentionality around something that is going to happen anyway. I’m here to say… kind of. Lesson: You want people to think like an owner?

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10 Elements of an Outstanding Customer Service Culture

Skip Prichard

At the same time, I’ve also noticed a distorted mashup of what people think this culture is – from road bikes adorning a wall to illustrate a “commitment to work-balance” to beer taps in the boardroom to ensure a happy (or intoxicated?)

How to Find Meaning in a Job That Isn’t Your “True Calling”

Harvard Business Review

A few years ago I posed this question to Amy Wrzesniewski, a Yale School of Management professor who studies these issues, and she offered an explanation that made a lot of sense. Students, she told me, “think their calling is under a rock, and if they turn over enough rocks, they will find it.” And yet her research shows that less than 50% of people see their work as a calling. One way is to connect with the end user or beneficiary.

Management - Its not what you Think

CEO Blog

Lots of mess and unclear decisions to make. Mr. Nahassbaalapan will maintain his office in India and will be working primarily at night, due to the time difference between Canada and India. "I I am excited to serve in this position," Mr. Nahassbaalapan stated in an exclusive interview. "I I always knew that my career at the Air Maple Leaf call center would lead to great things."

Today’s “Low Grade Boiling Rage”

Michael Lee Stallard

My mind must have been on something else as I began to edge out a bit from a side street to make a left-hand turn onto a main thoroughfare. Admittedly, the near miss was my fault and the driver I almost pulled in front of had every right to be upset. Photo by Liber.

Building Trust Develops Team Cohesiveness

Strategy Driven

Army Infantry, and later in my career as a Drill Sergeant. These values were foundational to many of my business decisions. It’s created through a process of due diligence and a deliberate effort to intentionally and consistently integrate the seven core values into the workplace.

How Women of Color Get to Senior Management

Harvard Business Review

They are projected to make up the majority of all women by 2060, which means they’ll also likely become the majority of the U.S. The problem is that, to date, companies have not been great at promoting women of color to senior roles. How People Get Ahead.

Make Sure Your Dream Company Can Find You

Harvard Business Review

It used to be that if you wanted to work for a certain company, you went in for an informational interview or waited for a job opening and submitted your resume. That’s because smart companies are no longer waiting for the right candidates to apply. An HBR Insight Center.

More Data Won’t Turn Employees into High-Performing Machines

Harvard Business Review

Today, we talk about giving employees a consumer-like experience: not “jobs,” but meaningful careers; not “roles”, but a sense of purpose. A new era of Taylorization has begun, thanks to the widespread penetration of technology at work. competencies, skills and personality) in their talent management practices is now “critical” (although merely 25% believe they have been able to do this). So it is probably too soon to get carried away by HR technologies.

Outsourcing the Old Folks

Harvard Business Review

Early in the action he tells his disapproving mother that he has a dream to get rich and do some good in the process: "A most brilliant one: to outsource old age," adding that the possibilities were limitless: "There are many other countries where they don't like old people, too." Besides, it's cheaper for the superannuated set to move to India than retire in high-cost zones like the U.K. She goes from being outsourced, to becoming a resource.