Surviving Leadership

OCTOBER 29, 2018

Whether or not you think Netflix is a company you want to emulate (and there are those who question some of their tactics ), Powerful outlines some very relevant points about how to be intentional about the organization your building – from the culture to employee engagement.

CFO 58

CFO P&L Call Center COO 58

Miles Anthony Smith

APRIL 1, 2019

The Ultimate Guide of 22 Tips: How to Masterfully Improve Business Communication Skills in the Workplace Are you wrestling with any of these issues? Unsure of how to talk to management? Understanding how to interact with coworkers and analyzing different workplace situations is a challenge for us all.

Skills 60

Skills Tips Call Center Bottom-up 60

Harvard Business Review

AUGUST 31, 2018

To increase diversity at senior executive levels, more must be known about one group in particular: women of color in midlevel leadership, who successfully developed and progressed beyond individual contributor and first-line management. How did (or didn’t) managers play a role? They pursue management challenges.

Management 13

Management Tacit Knowledge Diversity Leadership Pipeline 13

Strategy Driven

APRIL 24, 2014

Army Infantry, and later in my career as a Drill Sergeant. The military taught me how to lead with respect at all times, and human nature taught me the basic understanding that people tend to respect those who respect them. How to Turn Disagreements into Great Decisions for Your Small Business.

Development 59

Development Team Loyalty Due Diligence 59

Harvard Business Review

AUGUST 3, 2017

A few years ago I posed this question to Amy Wrzesniewski, a Yale School of Management professor who studies these issues, and she offered an explanation that made a lot of sense. Students, she told me, “think their calling is under a rock, and if they turn over enough rocks, they will find it.”

Apparel 8

Apparel How To Call Center Retail 8

Harvard Business Review

APRIL 8, 2015

Whatever your reasons for deciding to build expertise in a new field, the question is how to get there. You want what I call “deep smarts” — business-critical, experience-based knowledge. Mid-Career Crisis. You can strengthen your case by focusing on how helping you will benefit them. You and Your Team.

How To 8

How To Learning-by-Doing Conference Knowledge Management 8

Harvard Business Review

DECEMBER 18, 2013

Managers acquiring talent have been using social media to research job applicants for several years now, but they’ve begun to source and engage potential job candidates from social networks as well. These days, you may be better off liking the company on Facebook or joining their Google+ page. Mobile Recruiting Apps.

Company 12

Company Media Engineering Software 12

Harvard Business Review

OCTOBER 30, 2014

Today, we talk about giving employees a consumer-like experience: not “jobs,” but meaningful careers; not “roles”, but a sense of purpose. Where once Marx lamented capitalistic alienation, today’s talent management gurus celebrate gamification and giving employees a consumer-like experience. The second obstacle is lack of expertise.

Talent Management 11

Talent Management Human Resources Taylorism Taylor 11

Harvard Business Review

MAY 11, 2012

Dench's character lands her first job, drawing on her experience and accumulated know-how to train young Indian call center workers in the subtleties of cross-cultural communications. They find new life instead of old age. She goes from being outsourced, to becoming a resource.

Outsourcing 12

Outsourcing Film Hotels Open-book 12