Leading Blog

MARCH 1, 2020

The Catalyst : How to Change Anyone's Mind by Jonah Berger. Marketers want to change their customers’ minds and leaders want to change organizations. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. Don't miss out on other great new and future releases.

Books 379

Books Handbook Leadership Tactics 379

Let's Grow Leaders

JUNE 13, 2016

When asked if the training job was not available, if he would be willing take a call center manager job for a few years. He had applied for several VP jobs: VP of Care, VP of Sales, VP of Marketing and always made the last round, but never got the job. Have A Plan.

Cost 180

Cost Call Center Workshop Training 180

Surviving Leadership

OCTOBER 29, 2018

Whether or not you think Netflix is a company you want to emulate (and there are those who question some of their tactics ), Powerful outlines some very relevant points about how to be intentional about the organization your building – from the culture to employee engagement.

CFO 58

CFO P&L Call Center COO 58

Strategy Driven

APRIL 24, 2014

Army Infantry, and later in my career as a Drill Sergeant. The military taught me how to lead with respect at all times, and human nature taught me the basic understanding that people tend to respect those who respect them. How to Turn Disagreements into Great Decisions for Your Small Business. Relate Articles: The Great Eraser.

Development 60

Development Team Loyalty Due Diligence 60

Harvard Business Review

AUGUST 31, 2018

They were employed in midlevel to upper-midlevel management positions in strategy, finance, marketing, legal, operations, and technology functions. How People Get Ahead. The women in my sample were asked to think back on two defining career moments that best prepared them to advance.

Management 14

Management Tacit Knowledge Diversity Leadership Pipeline 14

Harvard Business Review

DECEMBER 18, 2013

Sodexo developed both a mobile-optimized career site and an app to pull together information about the company’s recruiting efforts into one easy-for-Millennials-to-access place. Aquent , a global staffing firm that finds jobs for marketing, creative, and digital professionals is creating a MOOC to teach job candidates HTML5.

Company 12

Company Media Engineering Software 12

Harvard Business Review

MAY 11, 2012

Dench's character lands her first job, drawing on her experience and accumulated know-how to train young Indian call center workers in the subtleties of cross-cultural communications. There are signs that market is forming: Marigold's arrival to U.S. They find new life instead of old age.

Outsourcing 12

Outsourcing Film Hotels Open-book 12