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Encourage Employees to Talk More

Tony Mayo

Top Executive Coaching with Tony Mayo About Tony Mayo Newsletter Sign-up Sections Client Comments For Executive Coaches For Executives For Fun For Salespeople Quotes and Aphorisms Recommended Books Technology Tips Videos & Podcasts Popular Posts Twitter Log IX About Tony Mayo Truth or Consequences? Add it as a comment.

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Top 10 US Cities to Capture Small Business Recovery Act Dollars.

Women on Business

Your federal small business loan can fund a call center and answering service , linking local talent to employers nationwide. New York , NY With the financial sector reeling, New York is counting on technological innovation to save the day. You don’t need to be a scientist to benefit from science money.

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The Big Picture of Business – Avoid the Tired, Trite Terms: Encourage Original Thought, Focus on Priorities and Strategy

Strategy Driven

Many people used to do the same thing with the word ‘technology,’ using it far from its reasonable definitions. These expressions are trite and reflect a copy-cat way of talking and thinking: ‘Solutions’ is a tired 1990’s term, taken from technology hype. Expect to render good business all the time.

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Five Steps to Resource Optimization: Any process can be improved.

Strategy Driven

Every performance management paradigm, every mission statement, could point to a different definition of success – and therefore to a different way to “optimally” allocate resources. Best practices for resource optimization are tied to performance management by answering questions such as: “Were recommended decisions put into action?”

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What an OTT Future Means for Brands

Harvard Business Review

Lead generation is not a one-time campaign conversion; it the first step to an ongoing relationship fueled by a customized experience on the site, newsletters, and even retargeted display advertising once a consumer leaves the site. Insight Center. Technology can power smarter media placements and dynamic creative strategies at scale.

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Corporate Empathy Is Not an Oxymoron

Harvard Business Review

So empathy is de-prioritized, and relegated to the status of just yet another HR initiative that looks good in the company newsletter. Their social media strategies tell one part of the story: they are over-reliant on unhelpful canned responses which merely shunt customers to more traditional forms of contact, such as call-centers.