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Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

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The Top Six Benefits of an Online MBA

Strategy Driven

You’ll also learn how to use analytics tools like Tableau and PowerBI. You’ll be able to apply relevant technology in your professional life. Maybe you can recommend a CRM system or an AI-driven analytics platform. No matter what career path you’re on, an online MBA can undoubtedly benefit you.

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Social Media Demystified

N2Growth Blog

With each major advancement in technology, communications, or business practice we find ourselves yet again at this all too familiar precipice. Successful businesses adapt to market innovations and thrive, while those that fail to make iterative leaps fall by the wayside. What’s needed is less smoke and mirrors and more common sense.

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What It Takes to Become a Great Product Manager

Harvard Business Review

A PM with a high EQ has strong relationships within their organization and they have a keen sense of how to navigate both internal and external hurdles to ship a great product. The best PMs know how to push hard on the right priorities, with urgency, but without conveying a sense of panic or stress.

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How Deloitte Consulting LLP and Salesforce Are Using Technology to Transform the Employee Experience - SPONSOR CONTENT FROM DELOITTE’S CONNECTME AND SALESFORCE

Harvard Business Review

ConnectMe leverages the world’s leading CRM cloud solution, Salesforce, to help organizations navigate the changing workplace and deliver an exceptional employee experience. But the formula that we like to use is that if you take one part culture, one part technology, and one part data, you will ultimately drive more engagement.

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How an NBA Team Thinks About Data, Talent, and Pricing

Harvard Business Review

We’ve hit a point of acceleration in video and wearable technologies that provide us with information that we’ve never had in the past about how to optimize player performance. If you could give your younger self one piece of career advice, what would it be? Learn how to run a regression analysis!

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