Closing Your Company’s “Leadership Gap”

Michael Lee Stallard

Tom Peters and Robert Waterman called it “management by wandering around” or “MBWA” in their classic book In Search of Excellence. Because they didn’t address these leadership gaps, cynicism and disengagement developed among the people they were responsible for leading and it eventually sabotaged performance. Employee engagement surveys were developed to help address the challenge of identifying leadership gaps.

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Resilience: How We Can Learn to Bounce Forward

Leading Blog

We can design—and redesign—organizations, institutions, and systems to better absorb disruption, operate under a wider variety of conditions, and shift more fluidly from one circumstance to the next.” That necessitates a leader that is reflective and operates from strength rather than weakness; a grounded mindful leader. Robert Waterman on Adhocracy.) All of us will be tested from time to time on our ability to adapt—on our resilience.

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Want to Improve Customer Service – Treat Your Employees Better

The Practical Leader

Part of the article reports on “a recent study conducted by Marshall Fisher, a professor of operations and information management at Wharton, and other colleagues.” A company’s service will be successful when the processes, leadership, communication, and learning and development are all aligned to support the service standards and the employees who deliver on them.”

How GE Applies Lean Startup Practices

Harvard Business Review

The Lean Startup is an approach to developing new products that came out of “Agile” software development, with “sprints” (quick deliverables) and fast learning. There is a lot at stake here for GE’s operations strategy. The new product team knew they needed to engage their suppliers sooner in the product development process, and also in a more continuously ongoing way. Todd Waterman, GE’s corporate Lean leader, is leveraging GE Appliance’s insights with other GE units.

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Why “Company Culture” Is a Misleading Term

Harvard Business Review

Waterman’s In Search of Excellence , that praised the unique management structure and corporate culture of computer then-giant Digital Equipment Corporation (DEC). Peters and Waterman’s book spawned an entire industry in corporate culture consultants and an endless stream of books about corporate and organizational culture has followed right into the present. Kenneth Andersson.