Closing Your Company’s “Leadership Gap”
Michael Lee Stallard
NOVEMBER 23, 2014
Tom Peters and Robert Waterman called it “management by wandering around” or “MBWA” in their classic book In Search of Excellence. Because they didn’t address these leadership gaps, cynicism and disengagement developed among the people they were responsible for leading and it eventually sabotaged performance. Employee engagement surveys were developed to help address the challenge of identifying leadership gaps.