Remove Disintermediation Remove Loyalty Remove Operations Remove Technology
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Leadership and Competition

N2Growth Blog

I’m always on the lookout for new practitioners entering the market where we have practice areas, disruptive technology, or changes in the landscape that could disintermediate certain aspects of the market. Competitive technology innovations that could adversely impact your business.

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How Smart Speakers Are Poised to Reinvent the Travel Industry

Harvard Business Review

How companies are using artificial intelligence in their business operations. Yet, more so than traditional travel providers, these companies face possible disintermediation by smart speakers, which will be capable of aggregating potential travel options on command. Use loyalty programs as leverage. Insight Center. Adopting AI.

Travel 9
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What the Marketing Agency of the Future Will Do Differently

Harvard Business Review

Everyone is curious about how big data is going to play out, what's in store for wearable technology and just what, exactly, the screen of the future will look like — and how consumers will interact with it. Still, the role of the agency remains fairly simplistic (in philosophical terms): help a brand increase their sales and loyalty.

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The Solution to the Skills Gap Could Already Be Inside Your Company

Harvard Business Review

The challenge is obvious: the quickening pace of technological change has shrunk the shelf life of skills acquired by today’s university graduates to just a few years. The cycle time for new technology has compressed and will continue to do so. Is the developed world on the verge of a skills crisis?

Skills 8
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Blockchain Will Transform Customer Loyalty Programs

Harvard Business Review

Loyalty programs have proliferated across travel, retail, financial services, and other economic sectors. household participates in 29 different loyalty programs, according to the 2015 Colloquy Loyalty Census. Loyalty programs are ripe for some kind of disruptive innovation that would make them easier to use.

Loyalty 12