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Are These Systems Serving or Subverting Organization Results?

The Practical Leader

Harvard Business School Professor Ted Levitt, a leading research and author in management, marketing, and former editor of Harvard Business Review, said “Early decline and certain death are the fate of companies whose policies are geared totally and obsessively to their own convenience at the total expense of the customer.”

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The Strategic Value of APIs

Harvard Business Review

The API is the core engine driving this strategy. Then TweekDeck, a third-party developer, built a better user interface on top of the Twitter engine. APIs allow firms to expand into markets they may never have previously considered. There are over 12,000 APIs offered by firms today, according to programmableweb.com.

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More Universities Need to Teach Sales

Harvard Business Review

Compared to professions like engineering or business disciplines like Finance or Operations, the concept of a dedicated salesperson is relatively recent. Even when the boom in MBA programs coincided with the rise of Marketing as a discipline, Sales was treated like a stepchild at best. That’s a big topic in its own right.

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Pricing Strategy: Pricking the Veil of Value Exchange

Strategy Driven

Pricing is no longer a purely economic challenge to be addressed through studies of market elasticity. The most comprehensive pricing text on the market, Pricing Strategy highlights the stakeholder’s importance in making decisions, as well as key trade-offs to consider when choosing between opposing outcomes. Smith, PhD.

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Obsess Over Your Customers, Not Your Rivals

Harvard Business Review

When I led marketing at MyFitnessPal and was asked about our competition, I think people always expected me to rattle off a list of other nutrition-tracking smartphone apps and weight-loss programs. The Explainer: Marketing Myopia. Theodore Levitt's classic theory -- in under two minutes. Related Video.

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When Do Regulators Become More Important than Customers?

Harvard Business Review

Then one of the engineering executives, a fracking enthusiast and unconventional extraction technologies champion, spoke up. State satisfaction mattered more than market disruption. With apologies to Ted Levitt , a new “Marketing Myopia 2.0” Which customer had the biggest impact on new value creation?