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Are These Systems Serving or Subverting Organization Results?

The Practical Leader

Harvard Business School Professor Ted Levitt, a leading research and author in management, marketing, and former editor of Harvard Business Review, said “Early decline and certain death are the fate of companies whose policies are geared totally and obsessively to their own convenience at the total expense of the customer.”

System 52
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The Strategic Value of APIs

Harvard Business Review

The API is the core engine driving this strategy. Then TweekDeck, a third-party developer, built a better user interface on top of the Twitter engine. In the classic HBR article “Marketing Myopia, ” Theodore Levitt asked a provocative question: “What business are you really in?” Insight Center.

Levitt 8
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More Universities Need to Teach Sales

Harvard Business Review

Compared to professions like engineering or business disciplines like Finance or Operations, the concept of a dedicated salesperson is relatively recent. For decades, Sales and Academia remained worlds apart and the business world did fine. But Sales is changing, Academia is out of touch, and this is bad for business and the academy.

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Pricing Strategy: Pricking the Veil of Value Exchange

Strategy Driven

The marketing orientation focuses the purpose of the firm towards serving customer needs profitably – an orientation supported by the late greats Peter Drucker and Theodore Levitt. Pricing is a strategic challenge, not an engineering challenge.

Price 50
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Obsess Over Your Customers, Not Your Rivals

Harvard Business Review

Theodore Levitt's classic theory -- in under two minutes. A real-estate search engine might actually “sell” wise decision making, through the process of making the largest transaction their customers will ever make. Related Video. The Explainer: Marketing Myopia. CVS Health “sells,” well, health.

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When Do Regulators Become More Important than Customers?

Harvard Business Review

Then one of the engineering executives, a fracking enthusiast and unconventional extraction technologies champion, spoke up. With apologies to Ted Levitt , a new “Marketing Myopia 2.0” Which customer had the biggest impact on new value creation? What customer would matter most in five years? ” has emerged.