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The Customer Really Is Always Right

Strategy Driven

Outsourcing this sort of service also means that you are more free to deal with more pressing area of your business vision. If this will take up too much of your time or you are not au fait with social media, consider outsourcing this to a professional. If customers contact you via Facebook or Twitter, respond speedily. Incentivize.

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It’s OK to Move Down (Yes, Down) the Value Chain

Harvard Business Review

defend against “attack from beneath” and maintain your reputation for ethical operations. As organizations gain increasing insight into their own operating models and supply chains they are coming to appreciate the true cost of supposedly “low-value” suppliers. Ethical supply chains.

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Can Lean Manufacturing Put an End to Sweatshops?

Harvard Business Review

To examine this possibility, I conducted research on recent developments in Nike Inc’s apparel supply chain with Jens Hainmueller of Stanford University and Richard M. However, our research suggests that outsourcing production is not inexorably tied to poor workplace conditions. Sponsored by Accenture.

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The “Business in Society” Imperative for CEOs

Harvard Business Review

On the one hand, protectionism, populism, and wide-spread distrust of business’s role in politics is threatening international corporations (think Carrier, Boeing, and tariffs/taxes for off-shoring and outsourcing). Similarly, whether the Brexit vote last June will help or hurt businesses in the UK and EU is still uncertain.

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The Big Picture of Business – Planning and Budgeting in Downsized Times

Strategy Driven

Under the rules of supply chain dynamics, one must study your supplier relationships, formalize a plan of outsourcing and develop collaborations. Goal attainment leads to ethical behavior. Learn more about Hank Moore and The Business Tree™ by visiting his website, www.HankMoore.com.

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In Defense of Responsible Offshoring and Outsourcing

Harvard Business Review

employees can be 25 percent or greater of total workforce; its supply chain of third parties is vital. In the State of the Union , President Obama declaimed: "No, we will not go back to an economy weakened by outsourcing." A company's foreign sales can approach or exceed 50 percent; its non-U.S. Use of Revenues and Margins.