Experience to Lead

MAY 30, 2023

For managers, leadership isn’t one-size-fits-all. Unfortunately, this can be an overwhelming process for new managers to undertake without support. With leadership training, managers can study the core competencies they need to adapt and grow for their entire career.

Middle Management 52

Middle Management Training Management Leadership 52

HR Digest

NOVEMBER 12, 2023

On the other hand, 72 percent of participants in an HBR study reported their performance would improve if managers provided corrective feedback. Gather Data and Set Review Criteria Once you’ve identified the performance management format, you can begin with the review criteria and data assessment.

Performance Review 52

Performance Review Review How To Process 52

Harvard Business Review

SEPTEMBER 11, 2017

Set up a simple workflow to manage customer requests. Don’t obsess over metrics like inquiry volume or time to close tickets. This won’t be a “Chief Customer Officer” or a “Customer Success Manager.” What to do. What not to do. Don’t optimize for efficiency. Your goal is success.

Metrics 13

Metrics Engineering Efficiency Learning-by-Doing 13

Harvard Business Review

JANUARY 7, 2014

A lot of managers just let culture happen — it becomes the sum of the personalities, good and bad, that work in an organization. Managers do focus on results, but I think culture drives results. I’ve come to admire the CEOs who can come up with three or fewer metrics for how they measure company performance.

CEO 12

CEO FAQ Restructuring Performance Review 12