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HP Headed to Hotel California?

Women on Business

The HP Board of Directors has to be focused on prevention and good business practices to build a long term strategy. Having a reactive board is not good enough for a company as recognizable as HP. that focuses on customers and innovation. HP Has Decreasing Product Quality.

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Riverside Auto Group: A Roadmap to Improved Customer Service, Employee Engagement and Increased Profits

Chart Your Course

Because for as long as 17 years Dagenais had harbored a vision of a company where employees felt like contributors and where customers – “guests” in the new Riverside parlance – not only felt like coming back but told their friends that they wanted to go back. Restate the company mission to be the “best in town for guest service”.

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7 Strategies for Building an Industrial Laundry Business

Strategy Driven

While it is promising in terms of success, nothing can be certain. An industrial laundry is different from a traditional laundromat in terms of its customer base. Rather, you will be serving business clients, including hospitals, hotels, salons, and restaurants, among others. Thinking of starting an industrial laundry business?

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I Joined Airbnb at 52, and Here’s What I Learned About Age, Wisdom, and the Tech Industry

Harvard Business Review

The tech sector, which has become as famous for toxic company cultures as for innovation, and as well-known for human resource headaches as for hoodie-wearing CEOs, could use a little of the mellowness and wisdom that comes with age. But I was an “old-school” hotel guy and had never used Airbnb. Sounded good.

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Ys Just Wanna Have Fun (and Flexibility)

Harvard Business Review

Workplaces are more demanding than ever in terms of hours and performance. They don't mind putting in long hours so long as they can choose those hours, another study of Gen Y workers noted. Americans are putting in more hours per week than previous years.

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How Employers Can Help Solve the Skills Gap

Harvard Business Review

Fortunately, American companies have part of the solution for the skills gap right at hand — if they reverse the long-term trend of paring back training. We're creating an internally mobile talent market where there is a natural push and pull for skills," says Matthew Schuyler, Hilton's chief human resources officer.

Skills 14
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Experiment with Organizational Change Before Going All In

Harvard Business Review

In one project , the group looked for ways to encourage hotel guests to reuse their towels, an environmentally friendly practice that could also save Disney money. In a test given at the end of the month-long training program, employees in the first and second groups respectively performed 22.8%