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The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics

Strategy Driven

It is not enough for management to endorse quality programs; they must actively participate. It applies to service industries and manufacturing operations. Paying attention to quality can realize: Lower operating costs. Premium pricing for preferred goods/services. Organizations measure quality by overall involvement.

Quality 50
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The Big Picture of Business- Professional Education Necessary for Company Success

Strategy Driven

Organizations of all sizes must have the Think Tank.which delineates future operations, including education and training. Expert teachers (fountains of learning material) are the building block in the educational process, and the student must be an active participant (rather than a non-involved or combative roadblock). Mentorship.

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Automation Won’t Replace People as Your Competitive Advantage

Harvard Business Review

Southwest operates in an industry that has long been obsessed with asset utilization as the key to competitiveness. As we’ve argued elsewhere , once smart machines are built to solve problems in asset efficiency (or indeed any area of operations) they very rapidly spread and become pervasive across an industry.

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How to Design a Bundled Payment Around Value

Harvard Business Review

Insurers strive to lower the prices they pay while the hospital’s contract administrators attempt to preserve top-line revenues. They were already measuring their patient outcomes and were in the process of introducing a costing approach that would enable them to participate in a new payments model.

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How to Improve the Engagement and Retention of Young Hourly Workers

Harvard Business Review

Meanwhile, employee disengagement results in higher absenteeism, more accidents, lower business profitability, worse customer service, and a lower share price. Ninety-eight percent of participants are people of color, 65% are women, and all are from low-income backgrounds. Work toward inclusion, not just diversity.

Survey 8
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What Employers Can Do to Accelerate Health Care Reform

Harvard Business Review

At these collaborative meetings, participants have identified medical conditions and quality indicators important to employers and designed treatment regimens that ensure little variation from evidence-based standards. Participation of individual employees in these initiatives is an important determinant of success. Engage employees.

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The Libor Scandal and the Price of Prosperity

Harvard Business Review

This scandal isn't about price-fixing. It's about life, tragedy, and human potential. The most basic function of a financial system is to price money. Who's who — master and servant, mechanism and operator, principal and agent, sovereign and serf? Who's who, mechanism and operator, sovereign — and serf?

Price 14