Deming Institute

DECEMBER 9, 2019

Guest post by John Hunter , author of the Curious Cat Management Improvement Blog (since 2004). This is the fourth post in our “Deming on Management” series. Edwards Deming’s ideas on management. Eliminate Sales Commissions: Reject Theory X Management and Embrace Systems Thinking. Circle of Influence.

Deming 88

Deming System Senge Management 88

Harvard Business Review

OCTOBER 9, 2014

Although it might seem that greater control and stronger enforcement are beneficial—it is important for firms to protect key trade secrets, after all—the evidence shows that these changes critically undermine employee incentives to learn and innovate. They invest less in acquiring knowledge, reducing their skills and innovativeness.

Incentives 13

Incentives Policies Innovation Human Capital 13

Harvard Business Review

JANUARY 16, 2013

A lot of companies congratulate themselves on having a "social media presence" — by which they mean a Twitter following and Facebook likes and a marketing plan that uses social networks. But some 70% of the extra profit to be made through social technologies has nothing to do with marketing. But that's a good thing.

Media 8

Media McKinsey Supply Chain Telecommunications 8

Harvard Business Review

NOVEMBER 20, 2013

That policy did not come from the marketing department, even though it is prominently advertised today. To give just one example of storytelling, consider how the Cleveland Clinic made its decision to ask every patient seeking an appointment whether they would like to be seen today. Ultimately, the key to success is authenticity.

Social Capital 8

Social Capital Health Care Cooper Storytelling 8

Harvard Business Review

AUGUST 9, 2012

The history of Customer Relationship Management (CRM) systems holds valuable lessons. The first wave of CRM systems got a boost with success stories in an HBR Article (" Automation to Boost Sales and Marketing ") in 1989 by Moriarty and Swartz. It depends on how you go about it. Doing it is not enough. You have to do it right.

CRM 13

CRM Micromanagement Technology Maturity 13

Harvard Business Review

JANUARY 15, 2016

“The manager might ask the person who’s leaving to write a [report] to share his knowledge, but often there’s just not enough time for that,” says John Sullivan, professor of management at San Francisco State University, HR expert, and author of 1000 Ways to Recruit Top Talent. Principles to Remember.

Learning-by-Doing 8

Learning-by-Doing Storytelling Cooper Case Study 8

Harvard Business Review

SEPTEMBER 29, 2016

For example, new hires tend to come in knowing building information modeling from school, and can tutor experienced designers and architects in how to incorporate their deep practical knowledge into the software. How talent management is changing. The single largest obstacle to managing human knowledge is a lack of time.

Organization 8

Organization Development Mentor Incentives 8