article thumbnail

Deming on Management: Appreciation for a System

Deming Institute

Guest post by John Hunter , author of the Curious Cat Management Improvement Blog (since 2004). This is the fourth post in our “Deming on Management” series. Edwards Deming’s ideas on management. Eliminate Sales Commissions: Reject Theory X Management and Embrace Systems Thinking. Circle of Influence.

Deming 88
article thumbnail

How to Prevent Experts from Hoarding Knowledge

Harvard Business Review

They may be technical, as in the engineering example, but they can also be managerial, as when an experienced manager has hard-earned skills in problem identification and solution, crucial relationships with customers, or a detailed understanding of how to innovate. If such knowledge leaves with retirees, it may be lost for good.

How To 11
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Stop Trying to Control How Ex-Employees Use Their Knowledge

Harvard Business Review

Although it might seem that greater control and stronger enforcement are beneficial—it is important for firms to protect key trade secrets, after all—the evidence shows that these changes critically undermine employee incentives to learn and innovate. They invest less in acquiring knowledge, reducing their skills and innovativeness.

article thumbnail

What U2 and the US Navy Have in Common: Connecting with Core Employees

Michael Lee Stallard

Leaders consciously or unconsciously lump employees into three categories: the “stars” consisting of those in management as well high potential employees, the much larger “core” made up of solid contributors, and the rest, employees whose contributions and fit with the organization are questionable. That might surprise some.

Long-term 207
article thumbnail

Olympic Host Cities Need Transparency, Not Knowledge Transfer

Harvard Business Review

Certainly, knowledge transfer has been a priority of the International Olympic Committee (IOC). Particularly in the last 12 years since the Sydney Games, it has put extensive effort into developing a Knowledge Management Program. Difficulty of getting the whole story. Contractual commitment.

article thumbnail

Look Beyond Your "Social Media Presence"

Harvard Business Review

It's in areas of the company such as knowledge management, innovation, communication, and better integration with the supply chain. Companies must offer valuable incentives, and in my experience, the best incentives for social-media use are intrinsic, as opposed to financial.

Media 9
article thumbnail

Make Your Knowledge Workers More Productive

Harvard Business Review

With scarcely any help from management, knowledge workers can increase their productivity by 20%. Yet here is the challenge you face as a senior executive: You cannot manage your knowledge workers in the traditional and intrusive way you might have done with manual workers. And who doesn''t want more hours in the day?