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Are You Taking Care of Busyness and Working Overtime?

The Practical Leader

A Science article reports on an experiment by Timothy Wilson, a social psychologist at the University of Virginia in Charlottesville. Author Adam Waytz is a psychologist and the Morris and Alice Kaplan Chair in Ethics and Decision Management at the Kellogg School of Management at Northwestern University. It’s become routine.

Kaplan 52
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How to Give a Briefing that Impresses the Boss

Strategy Driven

Step 2: Report the headlines. Ask the boss’s opinion about what you’ve reported. If you absolutely need to know what the boss thinks, on the other hand, you should ask whatever questions you have during the ‘Report the Headlines’ stage of the briefing. Net out what’s important.

Kaplan 65
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Performance Measurement

Strategy Driven

Since the unit’s reported financial results were so good, the executives at the corporate headquarters didn’t ask many questions about the drivers of the unit’s profits – until it was too late. Although our concept of health metrics resembles Kaplan and Norton’s nonfinancial metrics, we don’t advocate their off-the-shelf application.

ROIC 62
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Can Walmart Get Us to Buy Sustainable Products?

Harvard Business Review

” For the first time, a major retailer is giving prominent shelf space — albeit virtual — to companies operating in a better way. Second, the answers from the suppliers are self-reported, not independently verified. The story of how this badge came to be, and the information backing it up, requires some background.

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How to Help Someone Discover Work That Excites Them

Harvard Business Review

” Robert Kaplan, author of What You’re Really Meant to Do , states that “numerous studies of highly effective people point to a strong correlation between believing in the mission, enjoying the job, and performing at a high level.” Adopt a servant leader’s mindset. You and Your Team Series.

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Don't Wait for Change

Harvard Business Review

Pick something easy such as changing a meeting or streamlining a report; or find something more challenging, such as speeding up customer response time. According to several CEOs who I've worked with, this is the most significant cultural and business challenge that they see in their organizations. Join forces with other colleagues.

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Strong Patient-Provider Relationships Drive Healthier Outcomes

Harvard Business Review

“The proper goal for any health care delivery system is to improve the value delivered to patients … To properly manage value, both outcomes and cost must be measured at the patient level,” Harvard’s Robert Kaplan and Michael Porter tell us. But, why do we only define patient value by outcomes and cost?