Great Leadership By Dan

JULY 8, 2020

But you need the right culture for this approach, the right metrics (hint, the main KPI isn’t topline revenue) and the right resources. Once you know who they are, you can optimize not just your products, but your whole business—how you market, how you onboard, and how you support these people.

Business Model 282

Business Model Long-term KPI Loyalty 282

Harvard Business Review

NOVEMBER 25, 2013

Indeed, even organizations where top management keeps their eyes glued to KPI-driven dashboards have trouble agreeing on what their Top Ten Most Important Customer/Client 80/20 analytics should be. At one travel services giant, 100X more data in less than two years utterly transformed the enterprise conversation around “loyalty.”

Due Diligence 11

Due Diligence KPI Loyalty Information Technology 11

Harvard Business Review

JUNE 1, 2017

Tracking which selves deliver the best performance and outcomes could become a new KPI. The chance to make more people more valuable worldwide is a market opportunity that could and should prove bigger than bots. Require networked KPI dashboards for multiple selves management and oversight.

KPI 8

KPI Directory Human Capital Self-aware 8

Harvard Business Review

APRIL 8, 2015

Profit maximization (short-term): A shipping company increases freight rates by 50% to benefit from a capacity shortage in the market, even though doing so will strike customers as exploitative and damage loyalty. The most prevalent tension to resolve is between market share (or sales revenue) and margin.

Balanced Scorecard 8

Balanced Scorecard Company Price KPI 8

Harvard Business Review

JANUARY 27, 2017

Even better, they would respond 10 times faster to market moves than existing processes while requiring minimal human intervention. Their loyalty and accountability belongs to top management. Ambiguity is the enemy; crisply defined service level agreements and explicit KPI accountability are essential. That was the challenge.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

Harvard Business Review

APRIL 20, 2016

Dan Lyons’s book Disrupted is an often-delightful tour through startup culture, based on the author’s experience working at online marketing firm HubSpot. Today’s standard marketing playbook looks a lot like what Lyons describes in his book.

Cost 8

Cost Marketing Content Media 8