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Why Your Customers Hate You and How to Fix It

Skip Prichard

Brandt, CEO and founder of The MPI Group and an award-winning journalist, has devoted more than two decades to studying leadership in effective, purpose-driven organizations. Mostly because it’s fundamentally more difficult to lead an organization than ever before, due to a confluence of leadership trends and external factors.

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If You Think Fighting Climate Change Will Be Expensive, Calculate the Cost of Letting It Happen

Harvard Business Review

Record flooding in Thailand in 2011 severely impacted air travel, tourism, and one of the major regional airports in Asia. seat at the climate change table may have been shorted, parallel leadership can show the world that the U.S. Related Video. Whiteboard Session: The Business Case for Sustainability. Account for the intangibles.

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Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

Harvard Business Review

We are working with a large travel and tourism firm to introduce a system for real-time employee feedback. In a project for a pharmaceutical company, we were able to isolate the specific information sources that drove positive and negative sentiment toward the client’s brand. Capture Reference Data About Current Change Projects.

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Why Public Health Organizations Should Partner with Academic Institutes - SPONSOR CONTENT FROM QATAR FOUNDATION

Harvard Business Review

. “One day, while having breakfast with the then-CEO of WISH, he asked me how we could address autism for the 2016 WISH summit,” said Dr. Azeem, who then organized a panel of specialists in this area to explore the possibilities of this project. Stakeholders Can Help Address Industry Gaps. .

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Funders Can Give More than Money

Harvard Business Review

A forecast issued late in the year by The Chronicle on Philanthropy projected their collective growth at just 1 percent. In 2012 the world's problems grew more complex, but America's top 400 charities saw very little growth in their resources to address them.

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What a Year of Job Rejections Taught Me About Pitching Myself

Harvard Business Review

I spent a couple of days gathering data about the tourism industry and the company’s current footprint in the market, and identified strategic opportunities for them there. I released the report on Twitter and copied Airbnb’s founders and leadership team.

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How Companies, Governments, and Nonprofits Can Create Social Change Together

Harvard Business Review

Developed alongside business magnate Nandan Nilekani, “ the biggest social project on the planet ” relies on community-operated Common Service Centers (CSCs) and local entrepreneurs to deliver programs and share in the profits. Collaborative leadership was critical for the revitalization of Central Park in New York City.

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