article thumbnail

Are These Systems Serving or Subverting Organization Results?

The Practical Leader

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. What’s Your OS (Operating System): Is Technology Supporting or Controlling?

System 52
article thumbnail

To Handle Increased Stress, Build Your Resilience

Harvard Business Review

Managing stress over the long term requires cultivating your own resilience skills before seeking external solutions so that you can turn changes, stresses, and challenges into opportunities. Ask yourself, “How close am I to the root causes or deci­sion makers in these circumstances? Analysis alone isn’t enough.

Stress 15
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Is It Ever OK to Break Into Your Colleague’s Computer?

Harvard Business Review

The digital age offers us immense opportunities to hone our detective skills, to observe our colleagues in an entirely new, not necessarily flattering light, and also presents tremendous challenges in terms of how we use that information. Ethics IT management Technology'

EPM 8
article thumbnail

Identifying Root Causes Beats Quick Fixes Every Time

Frank Sonnenberg Online

Skin color…gender…nationality…or sexual orientation is not a qualification or a skill. His grades on his first exams or papers put him at the bottom of the class. Worse, the experience may well induce panic and self-doubt, making learning even harder.”. It is a profile.

Diversity 137
article thumbnail

Read "The Seven Arts Of Change"

Eric Jacobson

The bottom line is that, despite how technological and automated organizations have become, at their core they remain a collection of human energies that are merely being applied in an organized environment," explains Shaner. Listening is the root of collaboration, root-cause analysis, and effective teamwork.

Mentor 50