Harvard Business Review

MAY 24, 2016

In 2005 A.G. Lafley, who at the time was CEO of the world’s largest advertiser, Procter & Gamble, introduced a marketing concept he called “the moment of truth” for building brand loyalty. Every step of the way, Sephora is trying to improve the customer experience and maximize loyalty.

Retail 10

Retail Supply Chain Loyalty Reis 10

Harvard Business Review

JANUARY 31, 2018

The basic fact is that technology eliminates jobs, not work. — National Commission on Technology, Automation and Economic Progress, Technology and the American Economy, Volume 1, February 1966, pg. in 2005 to 15.8% Humans have always shifted away from work suitable for machines and to other jobs.

Policies 8

Policies Aggregate Demand Technology Education 8

Harvard Business Review

OCTOBER 21, 2016

Today’s executives are dealing with a complex and unprecedented brew of social, environmental, market, and technological trends. In 2005, they launched a U.S. Wal-Mart, for example, aimed to double fleet efficiency between 2005 and 2015 through better routing, truck loading, driver training, and advanced technologies.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

CO2

JUNE 29, 2010

Although most people do not have the personal magnetism of an Oussama Bin-Laden or a Martin Luther King, there is a subset of people who can engender a strong sense of loyalty in others. Trust is a common factor in the cost-benefits analysis, compliance with authority, or loyalty to leaders hypotheses.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

DECEMBER 17, 2012

In 2005, having witnessed the advent of social media, my colleagues and I saw a new way to support the connections and self-management skills that course cultivates. Regardless of your technology framework, don't make the tool or the interaction overly complex or artificial. A simple blog might do. HBR Insight Center.

Media 8

Media Mentor Incentives Education 8

Deming Institute

MAY 18, 2015

Move toward a single supplier for any one item, on a long-term relationship of loyalty and trust. I wrote about this on my personal blog in 2005, Ford and Managing the Supplier Relationship. A supplier will show its best new technology to the automaker that treats them best. Instead, minimize total cost. Point 4 in W.

Long-term 28

Long-term Deming Cooper System 28

Harvard Business Review

JUNE 6, 2017

While advances in health care in the developed world often emphasize new technologies, in developing lower- and middle-income countries simply expanding the reach of basic primary care services is crucial to improving health. North Star Alliance is a strong example in SubSaharan Africa.

Development 8

Development Health Care Operations Franchising 8