Harvard Business Review

MAY 31, 2012

In the wake of its significant trading losses (now reportedly rising from $2 to $3 billion or more), JP Morgan can win back some of its lost reputation by transparently holding those responsible to account. Instead, the problems here involve, at a minimum, outsized losses and material harm to reputation.

CIO 8

CIO Committee Risk Management Banking 8

Harvard Business Review

MAY 20, 2016

More than 25 years ago, William Sahlman wrote the HBR article “Why Sane People Shouldn’t Serve on Public Boards,” in which he compared serving on a board to driving without a seatbelt, that it was just too risky—to their time, reputations, and finances—for too little reward.

Execution 8

Execution P&L CEO COO 8

Harvard Business Review

MAY 10, 2016

Such rules rest on the premise that if we can just structure the board properly, management misconduct can largely be prevented. GE states, “The primary role of GE’s Board of Directors is to oversee how management serves the interests of shareowners and other stakeholders.”

Company 8

Company Committee CEO Chemicals 8

Harvard Business Review

SEPTEMBER 17, 2013

A 2012 industry survey asked top hospital leaders (CEOs, COOs, and others) what was necessary to improve the patient experience. Councils have assisted with redesigning waiting rooms, providing advice on improving the admission guide, and helping managers better understand communication needs in the hospital.

Health Care 9

Health Care COO Operations Storytelling 9

Harvard Business Review

JANUARY 24, 2013

And unfortunately, they suggest that, in our huge, complex financial institutions, major failures of organizational discipline and major losses are likely to recur, despite greater attention to risk management. million in 2012 — because of his "Whale-related" failures, and that JPM had posted a record 2012 net income of $21.3

Report 8

Report CIO Crisis Committee 8

Harvard Business Review

JANUARY 10, 2013

This pact follows a February 2012 agreement between B of A, Citi, JPM, Wells Fargo and Ally with State Attorneys General and federal authorities to pay $26 billion for similar failings. billion to homeowners. Other banks are considering whether to join the agreement (e.g. Ally Financial and HSBC Holdings).

Finance 8

Finance Banking Press Release Pharmaceuticals 8

Harvard Business Review

MARCH 26, 2015

But in the aftermath of the financial crisis, risk managers have become increasingly involved in business strategy and decisions. After the recession, for instance, one large lender made a practice of looking for “rehab” customers whose credit suffered in the downturn but who had since managed to achieve more stable incomes.

Credit Scoring 8

Credit Scoring Risk Management Finance Marketing 8

Harvard Business Review

OCTOBER 30, 2015

These risks extend to a company’s reputation, its employee relations, its customer and shareholder relationships, its legal footing, and attainment of its business strategies. million in the 2006 off-year cycle to more than $300 million in the 2012 presidential cycle. Consider what Aetna faced in 2012. million to the U.S.

Politics 8

Politics Committee CPA Policies 8