Harvard Business Review

APRIL 17, 2015

In this article adapted from their new book, Jerry Davis and Chris White explore what makes some companies more fertile for social innovation — that is, the ongoing (rather than one-off) initiatives that have positive social impact while promoting the core mission of a business.

Innovation 8

Innovation Company Supply Chain Open-book 8

Harvard Business Review

JUNE 27, 2013

"Innovation" has become a buzzword in the customer experience field. They also believe that innovation will help them achieve these lofty goals — and they''re investing accordingly. Sixty-nine percent of these respondents report that their companies have dedicated personnel for customer experience innovation.

Innovation 8

Innovation Forrester Business Model Long-term 8

Harvard Business Review

SEPTEMBER 15, 2014

More US bank branches closed in 2013 than ever before. Rather than going the way of Tower Records, leading banks are reinventing themselves with innovative mashups of digital technologies and physical facilities, a combination we call “digical.”. More than 85% of retail banking transactions are now digital. In our view, no.

Banking 10

Banking Retail Open-book Finance 10

Harvard Business Review

AUGUST 28, 2017

Total investment (internal and external) in AI reached somewhere in the range of $26 billion to $39 billion in 2016, with external investment tripling since 2013. With the AI field recently picking up its pace of innovation after the decades-long “AI winter,” technical expertise and capabilities are in short supply.

Survey 12

Survey Execution First-mover Advantage Technology 12

Harvard Business Review

MARCH 25, 2015

years in 2013. Developing customer-oriented offerings. By collecting and organizing data from a variety of sources including phone calls, online interactions, and social media conversations, life insurers can personalize what they bring to the customer. Customers Product development Sales' years in 1950 to 81.1

Insurance 8

Insurance Policies Productivity Products 8

Harvard Business Review

APRIL 7, 2016

Following are three such innovative approaches for connecting with top talent. For developers, that may be Stack Overflow, a question-and-answer site specifically for programmers. ” Such innovative solutions have paid off: Fortune magazine recently named Highfive to its list of the 10 Best Small Workplaces in Technology. .”

Marketing 8

Marketing Strategy Hammer Media 8

Harvard Business Review

AUGUST 5, 2014

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. Companies across the spectrum are grappling with change as new technologies, innovations, and customer behaviors disrupt old business models.

P&L 11

P&L Banking Marketing Call Center 11