Harvard Business Review

JANUARY 12, 2016

Some innovative local governments have realized this and are using technology and a customer-focused mind-set to innovate and better serve citizens, whether for setting up a business or renewing a driver’s license. The ones who are really innovating aim bigger. Insight Center. Innovation in Cities.

Technology 8

Technology Audience Call Center Licensing 8

Harvard Business Review

JUNE 27, 2013

"Innovation" has become a buzzword in the customer experience field. They also believe that innovation will help them achieve these lofty goals — and they''re investing accordingly. Sixty-nine percent of these respondents report that their companies have dedicated personnel for customer experience innovation.

Innovation 8

Innovation Forrester Business Model Long-term 8

Harvard Business Review

AUGUST 28, 2017

While it’s clear that CEOs need to consider AI’s business implications, the technology’s nascence in business settings makes it less clear how to profitably employ it. While investment in AI is heating up, corporate adoption of AI technologies is still lagging.

Survey 11

Survey Execution First-mover Advantage Technology 11

Harvard Business Review

SEPTEMBER 15, 2014

More US bank branches closed in 2013 than ever before. Rather than going the way of Tower Records, leading banks are reinventing themselves with innovative mashups of digital technologies and physical facilities, a combination we call “digical.”. More than 85% of retail banking transactions are now digital. Here’s why.

Banking 10

Banking Retail Open-book Finance 10

Harvard Business Review

MARCH 25, 2015

years in 2013. Changing customer behaviors driven by digital technology have altered the way consumers want to buy. Then there is the “longevity paradox.” ” People are living longer now — a lot longer, in fact. Life expectancy for women increased from 71.1 years in 1950 to 81.1 Men could expect to live for 65.6

Insurance 8

Insurance Policies Productivity Products 8

Harvard Business Review

APRIL 7, 2016

Following are three such innovative approaches for connecting with top talent. ” Such innovative solutions have paid off: Fortune magazine recently named Highfive to its list of the 10 Best Small Workplaces in Technology. Don’t keep relying on the same old social media platforms.

Marketing 8

Marketing Strategy Hammer Media 8

Harvard Business Review

AUGUST 5, 2014

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. To hit P&L targets, for instance, the CMO at one technology company focused on shortening the sales cycle. And that really is on the backs of marketing.”

P&L 10

P&L Banking Marketing Call Center 10