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Riverside Auto Group: A Roadmap to Improved Customer Service, Employee Engagement and Increased Profits

Chart Your Course

But a recent Chart Your Course International project led by Greg Smith and Patricio Porras not only achieved success for Riverside Auto Group but outlined a blueprint that virtually every company can follow when trying to change its culture. Among the successes of this project are: Service department sales up 22% in less than one year.

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Meet My Next Group of Coaches!

Marshall Goldsmith

The Marshall Goldsmith 100 Coaches ‘pay it forward’ project is officially in full swing, and I am excited to announce the next cohort of coaches who will join me in Phoenix in June! For those of you who haven’t heard of the project, here is a little back story. I made a 30-second video about the project for LinkedIn.

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0511 | Larry Downes: Full Transcript

LDRLB

Actually, this project started probably three or four years ago when Paul’s last book came out, which is called Jumping the S-Curve. For example, we’ve been writing a lot about things like the hotel industry, the taxicab and limousine industry. The managers just don’t have the tool set often to operate.

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More CEOs Should Tell Anti-Environment Shareholders to Buzz Off

Harvard Business Review

At one of the company’s sustainability ”milestone meetings” in 2013, one senior exec said the initiatives would “help us keep our stores up and running no matter how bad the weather is or who else might be down.” The list included multiple questions about whether the hotel chain purchased or used renewable energy.

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What to Know About Doing Business in Iran

Harvard Business Review

sanctions are delaying these projects being financed. However, oil prices have dropped more than 60% since the interim nuclear deal in November 2013. Luxury hotel brand Melia is joining Accor and Rotana to open the country’s first international five-star hotel, the Gran Melia Ghoo. However, remaining U.S.

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8 Tech Trends to Watch in 2016

Harvard Business Review

” In order to chart the best way forward, you must understand emerging trends: what they are, what they aren’t, and how they operate. In 2013, technical glitches caused a three-hour stop at the Nasdaq. This might include banks, advocacy groups, travel agencies, hotel companies and more.

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