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A Better Approach to After-Action Reviews

Harvard Business Review

Three myths that impede their proper use — and three strategies to help your team make the most of the practice.

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How John F. Kennedy Changed Decision Making for Us All

Harvard Business Review

It’s all part of a plan for President Kennedy to make the most critical decision in his life—how to respond in the Cuban Missile Crisis. And yet, as I write in more detail in Collaboration , after the Bay of Pigs Kennedy brilliantly retooled his group decision-making process. Crisis management Decision making Government'

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Bring in Outside Experts to Mentor Your Team

Harvard Business Review

Experts are often brought onboard an organization to solve a crisis. More-formal methods, such as after-action reviews, are useful too. How can an organization encourage the mentoring of employees by their critical outside experts? We suggest five steps that leaders can take. Establish Informal Coaching Relationships.

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3 Ways to Take Action in the Face of Uncertainty

Harvard Business Review

In the wake of the 2008 financial crisis, U.S. If you’ve ever caught a deer in your headlights, you’ve seen that the first reaction to uncertainty is to freeze. The status quo seems the safest situation from which to assess. It’s not an instinct limited to the wild. Employees have also been quitting jobs less often and U.S.

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Sears Has Come Back from the Brink Before

Harvard Business Review

In 1922, Sears’s rural mail-order catalogue business was already facing an existential crisis. Army uses after-action reviews to change course, as the Pascale article explains in excellent detail. A trip through the HBR archives shows just how cutting-edge the company has been in so many ways for so long.

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