Harvard Business Review

JULY 25, 2013

It is all well and good — and true — to say that the role and mandate of the CIO are expanding. But too many organizations are stretching their Chief Information Officers (CIO) too thin. Chief "Intelligence" Officer: Fostering business intelligence and getting the right data to the right people.

CIO 8

CIO CFO Chief Information Officer Business Intelligence 8

Harvard Business Review

APRIL 25, 2011

Will they integrate with current Business Intelligence systems? Those are the kinds of questions that CIOs get all the time. Most CIOs don't like being cast in the role of corporate psychic, but there's nothing they can do about it. As an alternative, CIOs can indulge in some low-risk reverse mentoring.

CIO 14

CIO Venture Capitalist Chief Information Officer Conference 14

Harvard Business Review

MARCH 3, 2011

Five years ago, Chief Information Officers (CIOs) were on top of the world. However, a global recession and the inability of CIOs to deliver on business value have tarnished their status. Consequently, the role of the CIO will evolve. Chief "Intelligence" Officers empower the business with actionable insights.

CIO 15

CIO Chief Information Officer Budgeting Technology 15

Strategy Driven

AUGUST 27, 2015

It may seem an obscure data management distinction, but this shift toward collecting unstructured data – which is a large part of what Big Data is all about – is sending shock waves across traditional organizations. In short, there is a lot more to doing business in the Big Data world than simply collecting and analyzing more data.

CIO 50

CIO Technology CRM Competitive Advantage 50

Harvard Business Review

DECEMBER 20, 2018

In 2017, CIO magazine reported that around one-third of all customer relationship management (CRM) projects fail. Front-line sales professionals and managers rarely find the majority of these capabilities useful in winning more business for the company. Managers provide coaching to improve, not reporting to inspect.

CRM 9

CRM Project Succession CIO 9

Harvard Business Review

AUGUST 21, 2013

ERP systems, RFID , knowledge management, business intelligence) have washed over organizations. This trend toward ever more critical reliance on IT is not only transforming the idea and practice of corporate IT, but has disruptive operational implications for every manager.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

AUGUST 12, 2013

In a workplace that is increasingly collaborative and knowledge-intensive, many CIOs plan to create value by delivering these capabilities effectively. In response, CIOs must rethink how IT provides employee support and training. IT management' Teach the Decision, Not the Tool. Reinventing Corporate IT An HBR Insight Center.

Tools 8

Tools CIO Analysis Survey 8