Great Leadership By Dan

MAY 9, 2019

In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. When employees believe their bosses have behavioral integrity, their commitment goes up. ? which translated into $250K for each hotel!

Simon 260

Simon Blanchard Hotels Attrition 260

Michael Lee Stallard

APRIL 10, 2016

Integrity can be defined as always interacting with others ethically and honorably. People with integrity aspire to the highest ethical standards and expect the same behavior of others. They approach their work with honesty, and having made a commitment, keep their word. They follow through on their commitments.

Servant Leader 150

Servant Leader Ethics Hotels Follow-up 150

Michael Lee Stallard

SEPTEMBER 15, 2010

I understand that some of the BIF-6 sessions will be available online so if and when they are posted I’ll blog the links to some of my favorites.) why is everyone smiling?

Innovation 210

Innovation Conference Kaplan Talent Management 210

Skip Prichard

AUGUST 25, 2019

On that score, the company’s Code of Ethics claimed that “gaming” (the manipulation and / or misrepresentation of sales or referrals) was against the rules and grounds for dismissal. Obviously, if you’re not running a hotel or an airport, you probably don’t employ a shoeshine guy. But I bet you can likely find the equivalent.

Competitive Advantage 98

Competitive Advantage Leadership Analysis Tips 98

Harvard Business Review

MARCH 10, 2015

Nurturing customer loyalty requires a better understanding of its nature, and the nature of loyalty depends on the economics of the business: loyalty to automobiles and mobile phones is qualitatively and quantitatively different than loyalty to hotels and airlines. Who is truly more valuable to an airline or hotel chain?

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Harvard Business Review

OCTOBER 11, 2017

She dreads saying that she has to leave to relieve the nanny because she knows that her colleagues may judge her as having a poor work ethic. What you should say: “Excuse me, I have another commitment.” Gathering her laptop and bag, Heather says, “Excuse me, I have another commitment.” Anything fun?”

EVA 8

EVA How To Hotels Committee 8

Harvard Business Review

OCTOBER 13, 2014

Furthermore, once we start down a path and invest resources in it, we tend to justify our past investments by continuing down that path even when new information suggests that the path is unwise, a phenomenon known as the escalation of commitment. Take the issue of productivity.

Flextime 11

Flextime Call Center Human Resources CRM 11