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Leading Above The Line

N2Growth Blog

Watch This Video I hope it provides a new perspective on the leadership vs. management argument. When working above the leadership line you are working “ on “ the business in a true leadership capacity, and when working below the line you are working “ in &# the business in more of a management capacity.

Tactics 305
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AARP – The Last Membership Card You Will Ever Need!

CO2

I remember when I was at the beginning of my career and calling on AARP as a direct marketer to do their work. My wife, Chris , thought it would be quite amusing to put the direct mail on my desk, yes, including the membership card. Where has time gone. You know the work of calling on Senior Citizens.

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Customer Intimacy, Meet Operational Excellence

Harvard Business Review

What is more important to company success, a strong external focus on customer experiences or an internal focus on effective and efficient operations? But while such customized services used to be enough to compete effectively, these retailers are now finding they need to improve their operational reliability too.

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Craft a Remarkable Personal Brand Statement! 29 Steps & Examples

Miles Anthony Smith

Matt Sweetwood, branding expert, defines personal branding as: " Personal branding is the practice of people marketing themselves and their careers as brands -- the ongoing process of establishing a prescribed image or impression in the mind of others about an individual." Your personal brand is the mark you leave on the world.

Brand 68
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After a Merger, Don’t Let “Us vs. Them” Thinking Ruin the Company

Harvard Business Review

The interviewees, who were in the process of an M&A deal or who had recently been through one, included C-suite executives, private equity dealmakers, business owners, entrepreneurs, and middle managers. When a new direction was chosen, it would reflect the best elements of both cultures and operating approaches.”

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How My Company Hires for Culture First, Skills Second

Harvard Business Review

No two organizations' hiring processes are alike. No technology company hiring manager would ask a programmer applicant to teach the alphabet, but it's the first thing a school administrator might ask of a teacher. In your hiring process, isn't it time you looked beyond skills to what's most important — your company's values?

Skills 15
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Before You Link Pay to Customer Feedback: Five Essentials

Harvard Business Review

In most larger companies, you'll need to generate roughly 200+ responses per operating unit per period. On the macro level, you can estimate the value of achieving customer loyalty leadership in terms of market share gains or revenue growth. Processes and tools for understanding root causes. Organized learning.