Human Resources Merchandising Operations Strategy 
You're Not the Boss of Me
OCTOBER 31, 2010
They are also imposed to provide structure in organizational settings that support the work and build a broad framework within which individuals are free to operate and contribute. As they often say in retail stores about handling merchandise, “ If you break it you own it”.
Harvard Business Review
NOVEMBER 15, 2017
Today, even long-established retailers are starting to set and deliver on selling strategies at the nearly real-time pace set by their online competitors. By incorporating these disruptors into its own operations, a retailer can more easily pose challenging questions and embrace change more quickly. Insight center.
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Harvard Business Review
SEPTEMBER 4, 2015
If retailers want to thrive by offering better jobs, they will need to change their operations strategy from one that uses people as interchangeable parts to one that is human-centered. As we all know by now, Toyota’s human-centered operations strategy allowed the company to produce higher-quality cars at lower costs.
Harvard Business Review
SEPTEMBER 3, 2015
Executives have a choice in how they run their operations. In my research, I’ve found that retailers using an employee-centered operations strategy, which I call the good jobs strategy , have two strategic advantages. In effect, we penalize the sort of trade-offs that the good jobs strategy renders obsolete.
Harvard Business Review
AUGUST 6, 2014
Yahoo’s forays into China started with a build strategy, which later became a buy strategy and ultimately morphed into a partnership strategy. By mid-2004, however, the operation was mired in conflict over control and differences in management style. Build, Buy, Partner.
Harvard Business Review
JANUARY 27, 2017
Executives who wouldn’t hesitate to automate a factory now flinch at the prospect of deep-learning algorithms dictating their sales strategies and capex. In reality, “handoffs” and transitions prove to be significant operational problems. The implications of success scare them more than the risk of failure.
In the CEO Afterlife
NOVEMBER 4, 2012
The creative industry operates largely by holding ‘creative’ people ransom to their own self-image, precarious sense of self-worth, and fragile – if occasionally out of control ego. Economically I probably helped shift some merchandise. This has come as quite a shock I can tell you. An elaborate hoax. The scam works like this: 1.
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