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Making Sense of Speed, Agility and Innovation

Leading Blog

There’s agile marketing, introduced by thought leaders at CMG. But if you could create a framework in which each of these activities were a vital component leading to a completely new way to compete, then you’d see a significant impact on your revenues, profits and market share. From there, everyone is adopting the concept of “agile.”

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What Creativity in Marketing Looks Like Today

Harvard Business Review

What makes marketing creative? Is a creative marketer more artist or entrepreneur? Historically, the term “marketing creative” has been associated with the words and pictures that go into ad campaigns. But marketing, like other corporate functions, has become more complex and rigorous.

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Why Sales and Marketing Don’t Get Along

Harvard Business Review

Sales teams and marketing teams pursue a common objective: create customer value and drive company results. But sales and marketing don’t always get along. Some tension between sales and marketing is healthy and productive. Sales-marketing tension can stem from differences in marketers’ and sellers’ perspectives.

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Use Your Sales Force’s Competitive Intelligence Wisely

Harvard Business Review

The vast majority of your marketing data, whether from purchases or surveys, tells you about your business customers’ past behaviors. Hughes of Michigan State University and Adam Rapp of the University of Alabama shows that in the wrong hands, competitive intelligence can have a negative impact on sales and market share.

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Find the Customers Your Competitors Are Offending

Harvard Business Review

Pizza Hut''s campaign unwittingly shut the door on thousands of customers who were either: 1) people within the target market that the ad alienated (ex: millennials who care about politics more than pizza); or 2) people excluded from the target market altogether (ex: non-Gen Yers). Customer service Customers Marketing'

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Are You Hurting Your Own Cause?

Harvard Business Review

He developed a plan to reach a growing market segment, which he billed to his colleagues as "obviously compelling" and the only way to save the company from a "dying past."

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Cure Your Company's Allergy to Change

Harvard Business Review

So it appointed leaders to run market segments with profit and loss responsibility, and put pressure on them to change the product mix and improve profitability. At Blue Cross Blue Shield of Michigan, tactics such as daily huddles drove immediate wins and helped entrench a culture of empowerment.