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The Rainmaker 'Fab Five' Blog Picks of the Week

Sales Wolf Blog

  John Ryan, Bloomberg Businessweek : Keeping Employees Happy in a Post-Recession World - It is no surprise that the economic turmoil of the past two and a half years has been incredibly stressful on workers. Department of Labor Employment Standards Administration (ESA) - U.S.

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Transforming Customer Experiences: Driving Performance and Profitability in the Service Sector - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business Review

But a lot of service businesses are managed according to old ideas imported from more traditional industries, says Ryan Buell, UPS Foundation Associate Professor of Service Management at Harvard Business School (HBS). The service sector is a large and growing part of our economy.

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Broadway musicals and the lessons of succession planning

Surviving Leadership

Platt originated the role through read-throughs, workshops, previews, and finally, a year on Broadway. On Broadway, many understudies are working on originating one role while backing up another (like with Dear Evan Hansen’s Colton Ryan ). The show is a runaway hit, pulling in $1.5M

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Driving Performance and Profitability in the Service Sector - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business Review

But a lot of service businesses are managed according to old ideas imported from more traditional industries, says Ryan Buell, UPS Foundation Associate Professor of Service Management at Harvard Business School (HBS). The service sector is a large and growing part of our economy. Read More from Harvard Business School Executive Education.

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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

Diane Ryan – Associate Dean. Facilitates workshops on vision, mission and values integration. Brown Johnson – EVP, Creative Director, Sesame Workshop. Clark Callahan – Managing Director, Custom Programs Harvard Business School Executive Education. Philippe Grall – A French national and leading executive coach in Japan.

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Your Career Needs Many Mentors, Not Just One

Harvard Business Review

Take Hank Phillippi Ryan , an Emmy-winning investigative reporter I profiled in my book Reinventing You. Think broadly — they could be peers, senior leaders, or even (like Phillippi Ryan’s mentor) interns or junior employees. How to Master a New Skill. Learning to Learn. Erika Andersen. How to Make Learning More Automatic.

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The Value of Praise

Harvard Business Review

Towards the end of the workshop, I used a wonderful activity devised by my friend and the author of Improv Wisdom , Patricia Ryan Madson. So it felt like a watershed moment when I was brought in to work with 30 Chinese middle managers on how to engage staff by demonstrating appreciation and bringing joy into the workplace.

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