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Riverside Auto Group: A Roadmap to Improved Customer Service, Employee Engagement and Increased Profits

Chart Your Course

But a recent Chart Your Course International project led by Greg Smith and Patricio Porras not only achieved success for Riverside Auto Group but outlined a blueprint that virtually every company can follow when trying to change its culture. Among the successes of this project are: Service department sales up 22% in less than one year.

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The Global Fight For Cloud Supremacy

The Horizons Tracker

leading to a projected market of $331 billion by 2022. The strategies of the major players are nicely chronicled in a recent case study written by French business school INSEAD. . Google was even later to the party, with its Cloud Platform not launched until 2013. Divergent strategies.

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How Google Has Changed Management, 10 Years After its IPO

Harvard Business Review

If you only read one piece, make it this one by David Garvin in 2013 , on how Google sold its engineers on management. To do so, it had to come up with a brand of management all its own, centered around “people analytics,” a quantitative approach to hiring and operations. How Google manages.

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How to Quantify Sustainability’s Impact on Your Bottom Line

Harvard Business Review

We chose Brazil’s beef industry as the location of our case study , both for the size and complexity of the industry and for its impact on the planet. Specifically, our analysis found that the net benefits to ranchers ranged from $18 million to $34 million (12% to 23% of revenues) in net present value projected over 10 years.

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How Samsung Gets Innovations to Market

Harvard Business Review

A case study we just published on Samsung’s European innovation team offers some helpful insights. After more than three years of operation, it was clear that the team had worked out how to do this: by late 2013, the total measurable profit contribution from their projects was expected to hit half a billion dollars.

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Leadership Development Should Focus on Experiments

Harvard Business Review

Industry research, for example, shows that companies spent more than $24 billion on leadership and management training worldwide in 2013, an increase of 15% from 2012. In other words, leadership development begins with a real business challenge that leaders need to solve, instead of with a hypothetical case study or simulation.

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Futren’s Strategies for Employee Retention

Chart Your Course

Futren Corporation is a private-club management and operations company with around 200 employees, based in Marietta, Ga. The company manages Indian Hills Country Club and The Georgian Club in Marietta, and acquired Woodland Hills Golf Course in Cartersville in February 2013.

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