Leading Blog
NOVEMBER 3, 2023
airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. Even worse, functional processes — finance, human resources, sales, etc. systems, air travel feels a bit more like a chore than like a treat. In the U.S.,
Modern Servant Leader
FEBRUARY 17, 2016
America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.
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Modern Servant Leader
FEBRUARY 17, 2016
America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.
Harvard Business Review
JUNE 28, 2016
These entrepreneurs typically have an engineering background, and schools that support this approach have strong engineering departments. But it is not stopping there, partnering with third parties like American Express, Nest, Tesla and KLM Airlines to provide their customers with more value added services.
Women on Business
JANUARY 24, 2011
When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE. Google your name periodically.
Harvard Business Review
FEBRUARY 28, 2011
Within weeks he had secured a contract with a major airline to accelerate kiosk rollout in 20 airports and buy software upgrades across their locations. We've realized a 10% CAGR over the past five years, and corporate expects this division to continue to be a growth engine. Airline kiosks represent a mature, saturated market.
Harvard Business Review
JUNE 26, 2017
Ask people how to develop a good corporate culture, and most of them will immediately suggest offering generous employee benefits, like they do at Starbucks, or letting people dress casually, as Southwest Airlines does.
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