Remove Airlines Remove Ethics Remove Marketing Remove Morale
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Maritz Study on Employee Distrust for Leadership

LDRLB

Prior to entering the private sector as a researcher and consultant, Rick spent a number of years as a university professor where he taught courses in research methods, statistics, marketing, communication, and psychology. My company’s leaders are completely ethical and honest. He received his Ph.D. from Michigan State in 1987.

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Why Your Customer Loyalty Program Isn’t Working

Harvard Business Review

Aggressive moves by airlines to migrate frequent flyer metrics from miles flown to dollars spent have caused bargain-hunting road warriors worldwide to whine about “disloyalty programs.” Airlines have clearly calculated that customers who spend more are more valuable to them than customers who fly more.

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Watching Wise Leaders Deal With Complexity

Harvard Business Review

John Mackey, co-founder and co-CEO of Whole Foods Market, discovered his noble purpose early in his life. Mackey's noble purpose also shaped his holistic perspective : he believes that businesses should strive to create value for all stakeholders, have a moral obligation to give back to society, and be environmentally responsible.

Ethics 8
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The Tempting of Rajat Gupta

Harvard Business Review

My contention, though, is that in looking at some of the beguilements — moral, even existential — beckoning to consultants over the last two decades, and at what we know about how Gupta responded to them, we might possibly begin to better understand how he could have gotten himself into the current mess.

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The Big Picture of Business – What Business Must Learn: Putting.

Strategy Driven

How much further should we extend ethics? Sadly, many of the perpetrators did not see lapses in ethics… it was legal and just business to them. By maintaining an awareness of further changing environments, there are further opportunities to be successful, ethical and move ahead of the competition.

Ethics 61
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The Big Picture of Business – Business Lessons to be Learned from the Enron Scandal

Strategy Driven

In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. Enron did not demand enough accountability, fairness, ethics and operational autonomy from its outside auditor. Employees, Morale, The Workforce.